{"id":1790,"date":"2026-08-21T09:26:38","date_gmt":"2026-08-21T09:26:38","guid":{"rendered":"https:\/\/monarchaccessproducts.co.uk\/?page_id=1790"},"modified":"2026-08-25T09:05:01","modified_gmt":"2026-08-25T09:05:01","slug":"terms-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/monarchaccessproducts.co.uk\/?page_id=1790","title":{"rendered":"Terms &amp; Conditions of Sale"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-cb86f555\"><strong>Last updated: 20 August 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-15080146\">These Terms &amp; Conditions of Sale apply to purchases made from Monarch Access Products Ltd.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cca51885\">Please read these Terms &amp; Conditions carefully before placing an order. By placing an order with us, you agree to these Terms &amp; Conditions.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e043fb05\"><strong>1. About Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a55365c2\">Monarch Access Products Ltd is a company registered in England and Wales.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-63eb0f89\"><strong>Company number:<\/strong> 16850206<strong><br>Registered office:<\/strong> 3 Hagley Court North, The Waterfront, Dudley, DY5 1XF<strong><br>VAT number:<\/strong> 525 1019 29<strong><br>Email:<\/strong> <a href=\"mailto:Sales@monarchaccessproducts.co.uk\">Sales@monarchaccessproducts.co.uk<\/a><strong><br>Telephone:<\/strong> 03316 306901<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0d15db69\"><strong>2. Definitions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c3cc40ea\">In these Terms:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f8d09c6f\"><strong>&#8220;We&#8221;, &#8220;us&#8221; or &#8220;our&#8221;<\/strong> means Monarch Access Products Ltd.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-67c1cb6e\"><strong>&#8220;You&#8221; or &#8220;your&#8221;<\/strong> means the person or organisation placing an order with us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-45c47562\"><strong>&#8220;Products&#8221;<\/strong> means the goods offered for sale by us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a3ebfdb2\"><strong>&#8220;Order&#8221;<\/strong> means your request to purchase Products from us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8d086ad4\"><strong>3. Product Information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-44d46855\">We take reasonable care to ensure that product descriptions, photographs and specifications published on our website are accurate.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-30a2192a\">However:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product images may be illustrative.<\/li>\n\n\n\n<li>Colours, finishes and packaging may vary.<\/li>\n\n\n\n<li>Manufacturers may change product specifications.<\/li>\n\n\n\n<li>Availability information may change.<\/li>\n\n\n\n<li>Product packaging or labelling may differ from images shown.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-999aff75\">Where a particular specification is essential to your requirements, please contact us before placing your order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8710065e\"><strong>4. Prices<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a12aecd4\">Prices displayed on our website are those applicable at the time of ordering.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b762aa56\">Unless otherwise stated, prices are displayed excluding VAT where applicable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d5f378d7\">VAT will be charged at the applicable rate.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9cfb2932\">We reserve the right to change prices at any time. Price changes will not affect an order that we have already accepted, except where an obvious pricing error has occurred.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1c6f1e0c\"><strong>5. Pricing Errors<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6e5fc45\">We take reasonable care to ensure that prices displayed on our website are correct.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e23a84eb\">If we discover an obvious pricing error after you have placed an order, we will contact you.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b55b7fe8\">We may offer you the option to proceed at the correct price or cancel the order and receive a refund of any payment already made.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-96c0a525\"><strong>6. Placing an Order<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9c8ca0d4\">When you place an order through our website, you are making an offer to purchase the Products selected.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1486570f\">An automated order acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3658f02a\">Your order is accepted when we confirm acceptance or dispatch the Products, whichever occurs first, unless we notify you otherwise.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b7fe85b3\">We reserve the right to decline or cancel an order where reasonably necessary, including where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A product is unavailable<\/li>\n\n\n\n<li>There has been an obvious pricing or product description error<\/li>\n\n\n\n<li>We are unable to verify the order<\/li>\n\n\n\n<li>We reasonably suspect fraudulent activity<\/li>\n\n\n\n<li>A technical error has affected the order<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1afe913a\">If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a253a800\"><strong>7. Product Availability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d2855a81\">All orders are subject to product availability.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b205494d\">If a product becomes unavailable after an order has been placed, we will contact you and may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An alternative product<\/li>\n\n\n\n<li>A revised delivery date<\/li>\n\n\n\n<li>Cancellation of the affected order and a refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-461dd964\"><strong>8. Payment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b69a0f82\">Payment must be made using the payment method available at checkout or otherwise agreed with us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fa056e46\">Where credit terms have been agreed, payment must be made in accordance with the agreed payment terms.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-156c02e1\">We reserve the right to review or withdraw credit facilities where reasonably necessary.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7b36586e\"><strong>9. Delivery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f7e7459\">We will provide an estimated delivery timeframe when you place your order or in our order confirmation.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-07fe23d2\">Unless expressly agreed otherwise in writing, delivery dates and times are estimates.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b36e8f45\">Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, supply chain disruption or manufacturer delays.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8a9f865f\">If we become aware of a significant delivery delay, we will contact you where reasonably practicable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c85dde5e\"><strong>10. Delivery Charges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-68b30d1b\">Applicable delivery charges will be displayed at checkout or otherwise communicated before the order is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-558f5db2\">Additional delivery charges may apply where a delivery requires specialist arrangements, is outside our standard delivery area or requires additional handling.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aadcf916\">Where additional charges are required, we will communicate these before applying them wherever reasonably practicable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b970b951\"><strong>11. Inspecting Your Order<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b8797722\">You should inspect Products as soon as reasonably practicable following delivery.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-034fa9be\">If Products appear damaged, incorrect or incomplete, please notify us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-85d6dad6\">We may request photographs or other information to help us investigate the issue.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8a6eb014\"><strong>12. Damaged, Incorrect or Faulty Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b4673dbd\">If you receive a Product that is damaged, incorrect, incomplete or appears to have a manufacturing fault, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0d6ee317\">We may request photographs, product details, serial numbers, batch numbers or other information reasonably required to investigate the issue.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-251b364a\">We will then advise you of the appropriate next step.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cd8163e1\"><strong>13. Product Use and Suitability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9f6155f5\">Products must be used in accordance with the manufacturer&#8217;s instructions and applicable safety requirements.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c0a1fba9\">You are responsible for ensuring that Products are suitable for your intended application and are used appropriately.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-38e5dda9\">Where Products require specialist installation, inspection, maintenance, training or other arrangements, you are responsible for ensuring these requirements are met unless we have expressly agreed otherwise in writing.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0e9fd5c7\">Nothing in these Terms affects any rights or remedies that cannot legally be excluded.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3f0ea483\"><strong>14. Manufacturer Warranties<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bff1e27d\">Where a Product is covered by a manufacturer&#8217;s warranty, the terms of that warranty will depend on the relevant manufacturer and Product.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8322cef8\">A manufacturer&#8217;s warranty does not affect any rights or remedies you may have under applicable law.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-08910520\">Where appropriate, we may assist with communicating warranty claims to the manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0b7dc8aa\"><strong>15. Returns and Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5b8e9cf4\">Our <strong>Refund &amp; Returns Policy<\/strong> explains the process for requesting a return, replacement or refund.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a8ee44bf\">Products should not be returned without following our returns procedure unless otherwise agreed.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1293c981\">Certain Products may be subject to specific return conditions, particularly Products that have been customised, specially ordered, altered, used or supplied specifically to a customer&#8217;s requirements.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-198b54e5\">This does not affect any rights or remedies that cannot legally be excluded.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7f6f6bbc\"><strong>16. Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-50d9657b\">If you wish to cancel an order, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b6d80039\">If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-95151e74\">If the Products have already been dispatched or supplied, our <strong>Refund &amp; Returns<\/strong> <strong>Policy<\/strong> will apply.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6611e25b\">Nothing in these Terms is intended to exclude any cancellation rights or other legal rights that cannot lawfully be excluded.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9674c7c7\"><strong>17. Liability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-abe3c7f1\">Nothing in these Terms excludes or limits liability where doing so would be unlawful.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7ea77a65\">Subject to this, we will not be responsible for losses arising from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect or unsuitable use of Products<\/li>\n\n\n\n<li>Failure to follow manufacturer instructions<\/li>\n\n\n\n<li>Use of Products outside their intended application<\/li>\n\n\n\n<li>Unauthorised modification or alteration of Products<\/li>\n\n\n\n<li>Incorrect installation or maintenance carried out by others<\/li>\n\n\n\n<li>Information supplied incorrectly by the customer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-deca6a74\">Where permitted by law, we will not be liable for indirect or consequential losses.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f46f5293\">Nothing in these Terms affects any rights or remedies that cannot legally be excluded or limited.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c8806965\"><strong>18. Events Outside Our Control<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a2b388ce\">We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3df06c5f\">These may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Severe weather<\/li>\n\n\n\n<li>Fire<\/li>\n\n\n\n<li>Flood<\/li>\n\n\n\n<li>Industrial disputes<\/li>\n\n\n\n<li>Transport disruption<\/li>\n\n\n\n<li>Supply chain disruption<\/li>\n\n\n\n<li>Manufacturer delays<\/li>\n\n\n\n<li>Government action<\/li>\n\n\n\n<li>Changes in law<\/li>\n\n\n\n<li>Power or telecommunications failures<\/li>\n\n\n\n<li>Cybersecurity incidents<\/li>\n\n\n\n<li>Other events beyond our reasonable control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6c9e792\">We will take reasonable steps to minimise the impact of such circumstances.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-29c984a3\"><strong>19. Ownership and Risk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5d37baa8\">Unless otherwise agreed in writing, ownership of Products will pass to you once we have received full payment for those Products.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d8450bf4\">Risk in the Products will pass in accordance with the agreed delivery arrangements and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-614a2561\"><strong>20. Intellectual Property<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1d4882ad\">Nothing in these Terms transfers ownership of intellectual property belonging to Monarch Access Products Ltd or a third-party manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2fc244a3\"><strong>21. Data Protection<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b6ccea8e\">We process personal information in accordance with our <strong>Privacy Policy<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f7e3cca\"><strong>22. Complaints<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-12e8ad5d\">If you have a complaint about an order or Product, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-80c93d28\">We will investigate the matter and aim to resolve it fairly and promptly.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7177e1ce\"><strong>Email<\/strong>:&nbsp;<a href=\"mailto:Sales@monarchaccessproducts.co.uk\">Sales@monarchaccessproducts.co.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-156e1041\"><strong>23. Changes to These Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ff9f55f4\">We may update these Terms &amp; Conditions of Sale from time to time.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-39b49868\">The version applicable to your order will be the version in force when the order is accepted, unless otherwise required by law.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dce052c8\"><strong>24. Governing Law<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-403cdba7\">These Terms &amp; Conditions of Sale are governed by the laws of England and Wales.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a88de194\">The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms, subject to any rights or requirements that cannot legally be excluded.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3e228a80\"><strong>Last updated:&nbsp;20 August 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1790","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions of Sale - Monarch Access Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monarchaccessproducts.co.uk\/?page_id=1790\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; 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