Last updated: 20 August 2026

These Terms & Conditions of Sale apply to purchases made from Monarch Access Products Ltd.

Please read these Terms & Conditions carefully before placing an order. By placing an order with us, you agree to these Terms & Conditions.

1. About Us

Monarch Access Products Ltd is a company registered in England and Wales.

Company number: 16850206
Registered office: 3 Hagley Court North, The Waterfront, Dudley, DY5 1XF
VAT number: 525 1019 29
Email: Sales@monarchaccessproducts.co.uk
Telephone: 03316 306901

2. Definitions

In these Terms:

“We”, “us” or “our” means Monarch Access Products Ltd.

“You” or “your” means the person or organisation placing an order with us.

“Products” means the goods offered for sale by us.

“Order” means your request to purchase Products from us.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs and specifications published on our website are accurate.

However:

  • Product images may be illustrative.
  • Colours, finishes and packaging may vary.
  • Manufacturers may change product specifications.
  • Availability information may change.
  • Product packaging or labelling may differ from images shown.

Where a particular specification is essential to your requirements, please contact us before placing your order.

4. Prices

Prices displayed on our website are those applicable at the time of ordering.

Unless otherwise stated, prices are displayed excluding VAT where applicable.

VAT will be charged at the applicable rate.

We reserve the right to change prices at any time. Price changes will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

5. Pricing Errors

We take reasonable care to ensure that prices displayed on our website are correct.

If we discover an obvious pricing error after you have placed an order, we will contact you.

We may offer you the option to proceed at the correct price or cancel the order and receive a refund of any payment already made.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the Products selected.

An automated order acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm acceptance or dispatch the Products, whichever occurs first, unless we notify you otherwise.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There has been an obvious pricing or product description error
  • We are unable to verify the order
  • We reasonably suspect fraudulent activity
  • A technical error has affected the order

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we will contact you and may offer:

  • An alternative product
  • A revised delivery date
  • Cancellation of the affected order and a refund

8. Payment

Payment must be made using the payment method available at checkout or otherwise agreed with us.

Where credit terms have been agreed, payment must be made in accordance with the agreed payment terms.

We reserve the right to review or withdraw credit facilities where reasonably necessary.

9. Delivery

We will provide an estimated delivery timeframe when you place your order or in our order confirmation.

Unless expressly agreed otherwise in writing, delivery dates and times are estimates.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, supply chain disruption or manufacturer delays.

If we become aware of a significant delivery delay, we will contact you where reasonably practicable.

10. Delivery Charges

Applicable delivery charges will be displayed at checkout or otherwise communicated before the order is confirmed.

Additional delivery charges may apply where a delivery requires specialist arrangements, is outside our standard delivery area or requires additional handling.

Where additional charges are required, we will communicate these before applying them wherever reasonably practicable.

11. Inspecting Your Order

You should inspect Products as soon as reasonably practicable following delivery.

If Products appear damaged, incorrect or incomplete, please notify us as soon as possible.

We may request photographs or other information to help us investigate the issue.

12. Damaged, Incorrect or Faulty Products

If you receive a Product that is damaged, incorrect, incomplete or appears to have a manufacturing fault, please contact us as soon as possible.

We may request photographs, product details, serial numbers, batch numbers or other information reasonably required to investigate the issue.

We will then advise you of the appropriate next step.

13. Product Use and Suitability

Products must be used in accordance with the manufacturer’s instructions and applicable safety requirements.

You are responsible for ensuring that Products are suitable for your intended application and are used appropriately.

Where Products require specialist installation, inspection, maintenance, training or other arrangements, you are responsible for ensuring these requirements are met unless we have expressly agreed otherwise in writing.

Nothing in these Terms affects any rights or remedies that cannot legally be excluded.

14. Manufacturer Warranties

Where a Product is covered by a manufacturer’s warranty, the terms of that warranty will depend on the relevant manufacturer and Product.

A manufacturer’s warranty does not affect any rights or remedies you may have under applicable law.

Where appropriate, we may assist with communicating warranty claims to the manufacturer.

15. Returns and Refunds

Our Refund & Returns Policy explains the process for requesting a return, replacement or refund.

Products should not be returned without following our returns procedure unless otherwise agreed.

Certain Products may be subject to specific return conditions, particularly Products that have been customised, specially ordered, altered, used or supplied specifically to a customer’s requirements.

This does not affect any rights or remedies that cannot legally be excluded.

16. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.

If the Products have already been dispatched or supplied, our Refund & Returns Policy will apply.

Nothing in these Terms is intended to exclude any cancellation rights or other legal rights that cannot lawfully be excluded.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, we will not be responsible for losses arising from:

  • Incorrect or unsuitable use of Products
  • Failure to follow manufacturer instructions
  • Use of Products outside their intended application
  • Unauthorised modification or alteration of Products
  • Incorrect installation or maintenance carried out by others
  • Information supplied incorrectly by the customer

Where permitted by law, we will not be liable for indirect or consequential losses.

Nothing in these Terms affects any rights or remedies that cannot legally be excluded or limited.

18. Events Outside Our Control

We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

These may include:

  • Severe weather
  • Fire
  • Flood
  • Industrial disputes
  • Transport disruption
  • Supply chain disruption
  • Manufacturer delays
  • Government action
  • Changes in law
  • Power or telecommunications failures
  • Cybersecurity incidents
  • Other events beyond our reasonable control

We will take reasonable steps to minimise the impact of such circumstances.

19. Ownership and Risk

Unless otherwise agreed in writing, ownership of Products will pass to you once we have received full payment for those Products.

Risk in the Products will pass in accordance with the agreed delivery arrangements and applicable law.

20. Intellectual Property

Nothing in these Terms transfers ownership of intellectual property belonging to Monarch Access Products Ltd or a third-party manufacturer.

21. Data Protection

We process personal information in accordance with our Privacy Policy.

22. Complaints

If you have a complaint about an order or Product, please contact us as soon as possible.

We will investigate the matter and aim to resolve it fairly and promptly.

Email: Sales@monarchaccessproducts.co.uk

23. Changes to These Terms

We may update these Terms & Conditions of Sale from time to time.

The version applicable to your order will be the version in force when the order is accepted, unless otherwise required by law.

24. Governing Law

These Terms & Conditions of Sale are governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms, subject to any rights or requirements that cannot legally be excluded.

Last updated: 20 August 2026