Last updated: 20 August 2026

Monarch Access Products Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights available to you.

1. Who We Are

Monarch Access Products Ltd is responsible for the personal information covered by this Privacy Policy.

Company number: 16850206
Registered office: 3 Hagley Court North, The Waterfront, Dudley, DY5 1XF
Email: Sales@monarchaccessproducts.co.uk
Telephone: 03316 306901

2. Information We May Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

This may include:

  • Name
  • Job title
  • Company name
  • Email address
  • Telephone number
  • Business address
  • Delivery address
  • Billing address

Order Information

This may include:

  • Products ordered
  • Order numbers
  • Purchase history
  • Delivery information
  • Payment information
  • Invoicing information

We do not normally store complete payment card details where payment is processed through a third-party payment provider.

Website Information

We may collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Approximate location derived from technical information
  • Website usage information

Communications

We may keep records of communications you have with us, including emails, telephone enquiries and website enquiries.

3. How We Collect Information

We may collect personal information:

  • Directly from you
  • When you place an order
  • When you contact us
  • When you request information
  • When you submit a website enquiry
  • When you subscribe to marketing communications
  • When you use our website
  • From publicly available business sources
  • From third-party service providers where permitted by law

4. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange deliveries
  • Process payments
  • Provide quotations
  • Respond to enquiries
  • Provide customer support
  • Manage customer accounts
  • Deal with returns and complaints
  • Communicate about Products and services
  • Maintain business records
  • Prevent fraud and misuse
  • Improve our website and services
  • Meet legal and regulatory obligations
  • Send marketing communications where permitted

5. Lawful Bases for Processing

Depending on the circumstances, we may process personal information on the following lawful bases.

Contract

Processing is necessary to enter into or perform a contract with you, such as processing an order.

Legal Obligation

Processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate Interests

Processing may be necessary for our legitimate business interests, provided those interests do not override your rights and interests.

This may include:

  • Managing customer relationships
  • Improving our services
  • Business administration
  • Fraud prevention
  • Direct business marketing where permitted
  • Maintaining website security

Consent

Where required, we may rely on your consent.

Where we rely on consent, you can withdraw it at any time.

6. Marketing

We may send information about Products, services, company news and relevant offers where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

We will not require you to continue receiving marketing communications as a condition of purchasing from us.

7. Who We Share Information With

We may share relevant personal information with trusted third parties where necessary to operate our business.

These may include:

  • Payment providers
  • Delivery and courier companies
  • IT and website providers
  • Website hosting providers
  • Email and communications providers
  • Accountants and professional advisers
  • Manufacturers or suppliers where necessary to deal with an order, warranty or technical enquiry
  • Government bodies, regulators or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, under suitable contractual or confidentiality arrangements.

8. International Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax, contractual or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will securely delete or dispose of it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Unauthorised disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes including:

  • Website functionality
  • Remembering preferences
  • Understanding website usage
  • Improving website performance
  • Website analytics
  • Marketing, where applicable

Where consent is required for non-essential cookies, we will ask for consent before placing or using them.

You can also manage cookies through your browser and, where available, our website cookie settings.

12. Your Rights

Depending on the circumstances, you may have rights including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of information
  • The right to restrict processing
  • The right to object to certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

13. How to Exercise Your Rights

To exercise your rights or ask questions about how we process your personal information, please contact:

Email: Sales@monarchaccessproducts.co.uk

We may need to verify your identity before responding to a request.

We will respond within the applicable legal timeframe.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal requirements.

The latest version will be published on this page together with the date it was last updated.

Last updated: 20 August 2026